Frequently Asked Questions
Do I need to make an appointment to try on dresses?
Appointments are necessary, we are often fully booked. We are a small boutique with a limited number of dressing rooms and staff. You will be allocated to your own personal dressing room and consultant, and if you arrive without an appointment there is no guarantee you will be able to try on dresses, as the dressing room may already be booked or in use by other brides.
Lilly Lou’s Bridal designers are open only by appointments, however, appointments are available from Mon – Sun between 9AM to 8PM
We never charge for an appointment.
How much do your gowns cost?
Our standard bridal gowns start at around £500 and go up to around £2,500
What sizes can you order and what sizes do you carry in the store?
We are a couture bridal boutique, so typically you will get the gown made just for you, so we would take your measurements and the designer would cut the gown in your size. The vast majority of the sample dresses that we carry in the store are sized 8-12, but we also have size 14 -20 available.
How does the process of buying a bridal gown work?
We have a number of different styles in our boutique which you will start to see very quickly when you come into the boutique. We design our selected dresses and exhibit them in the store. If you find a dress that you want to order, we will take your measurements and get a gown made just for you, in your size, and there are always choices of colour/fabric/customization options to choose from to ensure you get your perfect dress. It is a true couture experience. Once you place your order your bridal gown will be made, and will arrive in our salon several months later. You will then have alterations on the gown to achieve an absolutely perfect fit.
How long does it take to make a gown?
It varies it may take between 6 to 3 months. Ideally you don’t want the gown to arrive any later than 8 weeks before the wedding date, as you will need to allow time for alterations. We recommend you order your gown no later than 8 months before your wedding date if possible.
What is a rush fee?
A rush fee is the fee the designer charges to complete the gown in a shorter amount of time than usual. Rush fee’s vary, but are typically 10-20% of the cost of the gown. You would only need to pay a rush fee if you needed your gown quicker than the standard 3-6 months. To avoid the rush fee’s we recommend you order your gown no later than 8 months before your wedding date. That allows time for the gown to be made and also alterations to take place.
I need a gown in quicker than 3 months, can you still help me?
Yes we can! We could sell you a gown off the rack so you would be able to take it away with you the same day. Our samples are typically sized 8-12, but we can make gowns smaller or larger through alterations. You could also pay the rush fee, but even with a rush fee 8 weeks is about the fastest we can get a gown made, and it is not always available depending on a particular designer’s workload.
Are alterations costs included in the price of the gown?
No, alterations are a separate charge. We do have alterations experts who work out of our store but you are free to use anybody you wish for alterations. Feel free to ask about alterations costs at your appointment.
How and when do I pay for my gown?
When you decide on a gown, a minimum 50% non-refundable deposit is made. This is non-refundable because the fabric is literally cut when we place the order with the designer. The remainder of the balance is due 10 days after we call and let you know that the gown has arrived in the gallery, or upon the first alterations, whichever comes first. Alterations cannot occur on a gown until the gown is paid for in full. If an “off the rack” gown is purchased, it must be paid in full at the time purchase.
Can gowns be customized to accommodate either my specific taste or religious requirements for my wedding?
Yes, because our gowns are made to order all of our gowns can be customized either though the designer or through our alterations experts. There are literally endless possibilities. We even have a custom gown service where you can literally design your own wedding gown! Feel free to ask us about gown customizations at your appointment or give us a call with any questions you may have.
What should I bring to my appointment?
It is advisable to bring a strapless bra. You are also welcome to bring any pictures from magazines or from online websites that you have seen to help us understand better what sort of dress you are looking for, but please don’t feel like you have to, we are here to help and give you lots of ideas and inspiration.
Who should I bring to my appointment?
We do have limited space so for this reason we kindly request that you bring no more than 2 guests. If you wish to bring more guests we will always do our very best to accommodate you, but please tell us in advance so we can arrange extra seating for you. From experience we have found that more than 3 guests can also make things confusing for you, with so many different opinions – but the choice is completely up to you!
Can I buy your gowns online?
No. I do not permit our wedding gowns to legitimately be sold online, and we refuse to work with any stockists who allow our gowns to legitimately be sold online. We hear countless stories about brides who buy a wedding gown online in an attempt to save money and end up heartbroken as the gown is a forgery, or damaged, or not the size they were expecting, or has been altered so it is no longer the size it once was. If you cannot afford a particular dress we simply recommend you find a different dress, whether it is from Lilly Lou Bridal Designer or another bridal shop. We HIGHLY recommend you never buy your wedding gown online; it is simply never worth the risk. You are not simply buying a dress, you are buying a service and the knowledge that you are working with professionals who you can trust.
I work long hours and I’m finding it difficult to find time to come and see you during your regular hours, can you help?
In this situation please call us and explain your schedule and we will work with you to find a suitable time.